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Website Access Details

Securely submit your website access credentials for our security team to assist you.

Your Information is Secure

We use HTTPS protocol with SHA-2 and 2048-bit encryption to protect your information. Your credentials are accessible only to our support team and are never shared with third parties.

Basic Information

Your contact details for our support team

For any urgent questions we can contact you by phone or send SMS.

SSH / FTP Access Details *

To analyze and clean files and install security tools, we need SSH or FTP access to your website (SSH is preferred)

Recommended: SSH access

If your hosting allows it, please give us SSH access instead of FTP. With SSH we analyze and clean your website much faster. Enter the SSH host, username and password in the fields below (add the port if it is not 22, for example ssh.example.com:2222). FTP or sFTP access also works, but the analysis and cleaning take longer.

Important: FTP account has to point to the folder with the files "/" or "/public_html". Learn how to create FTP correctly

Hosting Panel Details (cPanel, Plesk, etc.)

To analyze server logs, SQL, and other FTP accounts we need access to your hosting panel

Important: Some hackers create fake FTP accounts or cron jobs on your server. Please provide hosting access so our team can check your server settings.

CMS Administrator Details (WordPress, Joomla, etc.)

To analyze CMS users and installed extensions we need access to administrator area

Other Details

Additional information that can help us assist you better

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