Your Website Has Been Hacked?
We'll Fix It in Hours, Not Days

Yes, for most cases we can begin repairs immediately. Our emergency response team is available 24/7. After you contact us, we conduct a free preliminary scan within 15-60 minutes to assess the situation. For small to moderate infections, we often complete repairs the same day. Complex compromises requiring full forensic investigation typically take 24-72 hours. Enterprise incidents with compliance requirements may take 3-14 days. We prioritize critical systems (checkout, login, customer data) to minimize business impact.

Pricing varies based on infection complexity and required services. Basic malware cleanup for simple infections can start under $200. Professional comprehensive repair including forensics, hardening, and Google blacklist removal typically ranges from $499 to $1,499 for small to medium websites. Large enterprise sites or complex server compromises requiring extensive investigation are scoped individually. Our ongoing monitoring plans start at $9.95/month and include unlimited malware cleanup for Premium and Business tiers. We provide transparent quotes after initial assessment—no hidden fees or surprise charges.

Yes, we handle the complete Google reinstatement process. After thorough malware removal and security hardening, we submit reconsideration requests to Google Safe Browsing and Google Search Console with detailed cleanup documentation. Google independently re-scans your site—this typically takes 1-5 days. We monitor the review process and follow up as needed until complete clearance. Our expertise with Google's review process achieves 99%+ successful reinstatement. We guide you through every step and ensure all security issues flagged by Google are properly addressed.

For very simple cases, DIY cleanup might work—but it's risky. Visible malware is usually just the tip of the iceberg. Attackers commonly install hidden backdoors, webshells, and persistence mechanisms that reinfect your site even after you think it's clean. Without forensic analysis, you won't know how they got in, meaning they can breach you again using the same vulnerability. Professional repair includes root-cause identification, complete backdoor removal, comprehensive security hardening, and verification testing that DIY approaches typically miss. The cost of incomplete cleanup (reinfection, continued data theft, extended downtime) usually far exceeds professional repair investment.

Yes, all our repairs include warranty protection. Warranty periods vary by service package: 30 days for basic cleanups, 90 days for comprehensive repairs, and unlimited warranty periods for ongoing monitoring clients. If reinfection occurs during the warranty period through the same attack vector, we re-clean your site at no additional cost. Our warranty covers our work quality—it doesn't cover new vulnerabilities introduced by you (like installing insecure plugins after repair) or different attack methods. Our 99.9% success rate and low reinfection rate demonstrate the thoroughness of our cleanup and hardening processes.

We provide the technical investigation and documentation—you handle notifications with legal guidance. Our forensic analysis determines what data was accessed or exfiltrated during the breach. We provide comprehensive reports, breach timelines, evidence packages, and notification templates you can use. However, breach notification decisions and legal compliance are your responsibility as the data controller. We strongly recommend consulting with legal counsel regarding notification obligations under GDPR, CCPA, HIPAA, or other applicable regulations. We can guide you through the technical aspects and what information regulators typically require, but we are not legal advisors.

To expedite your repair, please prepare the following: (1) Admin access to your hosting control panel (cPanel, Plesk, or similar) or SFTP/SSH credentials, (2) CMS administrator account login details, (3) Access credentials for any critical integrations (payment gateways, APIs, email services), (4) Recent backups if available (even if potentially infected), (5) List of business-critical pages and functionalities, (6) Server access/error/firewall logs if you have them, (7) Single point of contact for approval decisions. If you don't have backups or logs, we can still proceed—our forensic snapshot becomes the critical evidence source. The more information you provide upfront, the faster we can begin and complete repairs.

Prevention requires multiple security layers implemented consistently. Key strategies include: (1) Keep all software updated—CMS core, plugins, themes, server software, (2) Use strong, unique passwords and enable multi-factor authentication on all admin accounts, (3) Implement Web Application Firewall (WAF) to block attacks before they reach your site, (4) Regular security scanning to detect threats early, (5) Automated backup system with offsite, immutable storage, (6) Principle of least privilege—limit user access to only what's needed, (7) Remove unused plugins, themes, and accounts, (8) Monitor file integrity for unauthorized changes, (9) Security training for all users with admin access, (10) Consider managed security services for continuous protection. We provide detailed prevention guidance and can implement ongoing monitoring as part of your repair service.

Our approach combines deep technical expertise with clear communication and comprehensive service. Unlike many providers who just remove visible malware, we perform complete forensic investigation to identify all backdoors and persistence mechanisms. We don't just clean—we determine how attackers got in and patch those vulnerabilities to prevent reinfection. Our security engineers have incident response and DevOps backgrounds, bringing enterprise-level expertise to businesses of all sizes. We provide detailed documentation suitable for insurance claims and legal proceedings. Our evidence-first approach means we preserve forensic data before cleanup begins. We communicate in plain language, not just technical jargon, with regular status updates throughout the process. Our warranty and optional monitoring services demonstrate confidence in our work quality. Most importantly, our client testimonials and 99.9% success rate speak to consistent, reliable results.

We can work either way depending on your preference and situation. Many clients provide direct access credentials (cPanel, SFTP, SSH, CMS admin) for fastest service. This allows us to work independently without delays. Alternatively, if you prefer or if your hosting requires it, we can coordinate with your hosting provider's security team. Some managed hosting companies have specific procedures for security incidents we'll follow. We respect your access control preferences and work within your security policies. For enterprise clients, we often work through IT teams rather than requiring direct production access. Whatever your arrangement, we maintain strict confidentiality and handle all credentials securely, deleting them after project completion.

We minimize downtime while ensuring safe, thorough cleanup. For many repairs, we can work on your live site with minimal visitor impact by placing it in maintenance mode temporarily. Critical systems like e-commerce checkout are prioritized to restore functionality quickly. In severe cases where your site is actively harming visitors (distributing malware, stealing data), we may recommend taking it completely offline during cleanup—protecting your visitors and reputation is paramount. For high-traffic sites, we can sometimes perform repairs on a staging copy and then swap to production. We always discuss the approach with you before proceeding and work to balance security, thoroughness, and business continuity. Average downtime for maintenance mode: 4-12 hours for most repairs.

Yes, we can repair your hacked website even without backups—though recovery is easier with them. Our process includes creating forensic snapshots before cleanup begins, which serves as a reference point. We surgically remove only malicious code while preserving legitimate files and data. For severely infected sites without backups, we rebuild core components from clean sources while preserving your unique content and customizations. Many hosting providers maintain automatic backups you might not know about—we'll check. Even if those backups are also infected (common in persistent compromises), they can help us identify when the breach occurred. The key is not waiting—the longer you delay, the harder recovery becomes and the more damage occurs.